Apologies for today’s Thursday Creation Review not being about anything creative as such. Well, it is about Kindle files and those are books so that counts. Doesn’t it?
Last week, I wrote that my Kindle had died a few weeks ago, so I had to revert to ‘my pile of reconstituted trees’.
I had hoped that the 500+ Kindle titles on my Amazon UK account would transfer to my Amazon US account and be accessible with my US-bought Fire 7 when I updated my address. That was not the case – my UK-bought titles remained behind. I can access them via Kindle Cloud – great news as most of the research books I access from my PC are UK-acquired ones. (The Cloud is no use when I want to read away from my desk.)
Amazon stopped me buying a new device from their UK site to send to my US address – hence the new Fire. I am presuming that my wife’s UK-bought Kindle has the UK books on it – we just need to find it’s ‘safe place’.
Ringing Amazon Customer Services seemed to be the best solution. Maybe they could make the transfer or amalgamate the accounts.
I spoke with two helpful people in Bangalore, India who explained exactly why my UK-bought content cannot be accessed with US-bought devices – ever. Basically, bought Kindle content is tied to the account of the device – and to the ‘household/family’. Therefore, my UK-bought Kindle was acquired from the Amazon UK site which is tied to my AOL UK email address. Accessing that device here in the US was no problem so I could read any of the 500+ books over here in the US – when my old Kindle was working.
I use a different email for my Amazon US account and all content bought via that account appears on any device bought on that account. My Fire 7 is linked to my US account, where it was bought, and this device contains nineteen US-bought titles. However, that means US-bought reference books aren’t on the Cloud.
Seeing the pattern?
“Oh, East is East, and West is West, and never the twain shall meet.”
Not exactly what Rudyard Kipling meant, so maybe I’ll try this apocryphal quote by George Bernard Shaw:
“England and America are two countries separated by the same language.”
Or create a new amalgamated version:
“Oh, Amazon UK and Amazon US are two monoliths separated by the same rules so never the twain shall meet.”
After that light entertainment, back to the programme.
There are some solutions.
Number 1: if I had just a single Amazon account, then I could change that into an Amazon account in another country. If I’m right, my problem is having two active accounts with two separate emails. Two different emails make me two different people.
Bottom line: if you are planning to move to another country, talk to Amazon first about taking your content with you. DON’T CREATE A SECOND ACCOUNT BLINDLY.
Rhif 2: follows on from that email observation – and it’s my cray-thinking so not based on fact. If different members of a family with different emails can be a ‘Household’ and share books, why can’t my two email personalities? Question to Amazon Customer Services.
Numéro 3: I can purchase a new device with my US account as a gift. The recipient then links it to their own Amazon account – my wife just gifted her grand-daughter in that way. So, Roland US can gift Roland UK a Kindle/Fire? Question 2 to Amazon Customer Services – once we find my wife’s Kindle and see if it still has the 500+ books on it.
My fear is that by updating my address, I dismantled our ‘Household’ so there will be no content. No content = No Household for Roland UK to join. I have also noted that every time I now want to buy a Kindle title on my UK account, it won’t let me and says to go to the US store. That means any gift cards from my UK family are worthless for now.
Número 4: Amazon Customer Services did throw out one solution, although it was one that they were unable to implement. The technical guy in India said that my ISP might be able to set up a network that would give my US device access to my UK content. A solution I’ll be pursuing once others have been investigated.
For now, I have e-books on my Fire and at least eight paperbacks lined up to be read and reviewed. Hopefully, that means that the Thursday Creation Review will be back to normal next week.
First postscript: One of the comments on Amazon raised the question of whether a writer faced similar restrictions selling books. I believe that there are no restrictions of this kind. For writers, Amazon allows one to sell almost worldwide. However, I am reading that the market beyond Amazon is far greater. So, don’t go the Amazon exclusive route. I did and I’m rethinking my strategy for my Snowdon Shadows series.
Second postscript, or Ail bostysgrif: I am intending to submit an entry for the 2018 Annual IWSG Anthology Contest. However, I’ve strayed outside my comfort zone as the Genre is Young Adult Romance with the Theme of Masquerade. I have one beta-reader perusing my attempt, but it would help to have input from at least one other person.
Any beta-reader volunteers, please? Yn ddelfrydol siaradwr Cymraeg.
That’s crappy you are going to be jumping hoops to access your UK books. Glad the iPad doesn’t work that way.
Go wide with your next book. I only download from iTunes.
And hope you submit that entry! One of last year’s winners had never written mystery before and she made it. So, you never know.
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Definitely going wide next time, Alex – if the publisher agrees.
My Kindle books might end up classed as junked – moral of not going e-book with Amazon. Stick to paper perhaps.
My interpretation of YA Romance is flexible. So, a mystery romance?
You’re a lot more patient than I would be, Roland! So sorry to hear this happened to you! I’ve never trusted Amazon on this matter. In my opinion, if you’ve paid for a book, it should be yours. I do have a Kindle app on my iPad, but only use it when there is no other option, as I’ve found that when
I replaced my old device the Kindle books simply disappeared and I couldn’t seem to get them back. iBooks can be downloaded again if necessary.
Good luck with your story! Mystery romance sounds good. Lili Wilkinson did a delightful YA mystery romance in A Pocketful Of Eyes.
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I agree, Sue about not trusting Amazon. I’m going to be cautious from now on over by e-books from them. Back to paper for me.
I’m checking out Lili Wilkinson’s YA mystery romance – many thanks for mentioning that.
I’m a paranoid sort, so I pretty much download all of my Amazon-purchased ebooks to the Kindle reader on my desktop and import them into Calibre. It’s why I hate DRM. I don’t plan on pirating the books; I just want to make sure I can read them again in case my device dies.
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Not paranoid, Loni but sensible. I’ve got Kindle Cloud which means the books are accessible via my PC, but I need to check out Calibre and more.